Returns / Exchanges
We cannot accept returns for orders shipped internationally. If you received a defective or incorrect item, please email us at contact@sophiecrown.com.

What should I do if my jewelry is defective or I received an incorrect order?
First of all, our apologies! Please send your order number and a photo of the defective or incorrect item to contact@sophiecrown.com. Our customer service team will be happy to assist you in resolving the issue!

Can I cancel or update my order? Or change my shipping address?
If you need to make any modifications to your order, such as canceling it, adjusting it, or changing the shipping address, please contact us within 24 hours of placing your order. Please note that our team is committed to shipping your order as quickly as possible, so we may not be able to modify or cancel your order once it has been processed.