Returns/Exchanges

We cannot accept returns on orders shipped internationally. If you received a defective or incorrect item, please email us at contact@sophiecrown.com

What do I do if my jewelry is defective or I received an incorrect order?

First of all, our apologies! Send your order number and a photo of the defective or incorrect part to contact@sophiecrown.com . Our customer service team will be happy to help you solve it!

Can I cancel or update my order? or change my shipping address?

If you need to make any changes to your order, such as canceling, adjusting, or changing the shipping address, please contact us within 24 hours of placing your order. Please note that our team is dedicated to shipping your order as quickly as possible, so we may not be able to modify or cancel your order once it has been processed.